Company Profile
About us
Operating from a purpose-built contact centre in Uddingston, just outside
We are entirely focused on providing the best possible service to our customers, across the length and breadth of the country. We also work very hard to provide all our own people with the training programmes and mentoring necessary to allow you to maximise your potential.
We want to attract the very best people to work with us, and have invested considerable time and money in ensuring that we do. If you think you’d like to be part of the KFI team, read on…!
What it’s like to work here
We pride ourselves on offering you a unique and industry-class working environment, with all the facilities and services you might expect from a company as forward thinking as KFI.
Being a great place to work is about a lot more than just bricks and mortar though, and here at KFI we truly believe that it’s our people, our culture, and our fantastic atmosphere that sets us apart from other companies.
An unbeatable benefits package
Here at KFI we’re not big believers that ‘one size fits all’. That’s why we give you as much choice and control over your own benefits package as possible.
Amongst the many benefits we offer, you’ll find:
- A company car scheme for successful performers
- Uncapped monthly performance related bonus scheme – the better you are, the more you earn
- Little Fitters - our fantastic on-site subsidised nursery, open to all our staff
- A unique flexible benefits package offering private health care, dental
plans, high street vouchers and much, much more - Contributory pension scheme
- Discounts on all your insurances – including car, home and travel insurance and breakdown cover
- A newly refurbished onsite gym
- The KFI Healthy Living Club – giving you access to a host of beauty treatments and therapies, including yoga, kick-boxing and aerobics classes
- Concierge service
- Subsidised staff restaurant
- Chill-Out Room with Nintendo wii, Sky TV, pool tables and free phone and internet access
- On-site full-time occupational health advisor
- Free parking
Depending on which area of our business you join, you’ll also find different incentives and bonuses designed to make your job even more fun and rewarding. But don’t take our word for it – we recently sent Andrew and his Team from our Research department to the Ice Hotel in
“Right from the start my team decided we really wanted this prize, and it took a lot of effort to come out top, but it was definitely worth it! We spent a long weekend at the Ice Hotel, trying out husky sledding and ski-mobiles in the process. What an unforgettable experience – a once in a lifetime opportunity.”
Training & Development
We aim to help every member of our staff reach their potential, but as you'd expect, what you get out depends on what you put in.
o Our induction training is accredited by the Chartered Insurance Institute (CII), meaning that once you’ve successfully completed our 13 week training programme you’ll receive 10 points towards an industry recognised qualification. This can be your first step to a real career in the insurance industry.
o To develop your skills in your current position we have an on-site learning facility called the Learning Lab. We’ll give you at least an hour a month away from your desk to work through a course of your choice. These include training in everything from ‘Closing the
o In addition to the Learning Lab we also have a Consultant Development Programme, which is designed to work with you to develop your skills, with courses like objection handling, effective communication, personal motivation & assertiveness.